🐝 Big Changes Are Buzzing at CityMark!

We're Upgrading Our Systems to Serve You Better!

We're excited to announce that CityMark Federal Credit Union is upgrading to a brand-new core banking system! This upgrade will help us provide you with an improved banking experience, enhanced technology, and more convenient ways to manage your money.

To make this transition as smooth as possible, there will be a brief interruption to some of our services over the weekend.

Important Dates & Times

Friday at 5:00 PM — Our Upgrade Begins

  • Mobile Banking & Online Banking: Both services will be temporarily unavailable beginning at 5:00 PM.

  • Debit Cards: All debit cards will switch to temporary offline transaction limits. Your card may still work for purchases and withdrawals, but lower limits and certain transaction restrictions may apply.

Saturday & Sunday — We're Busy Behind the Scenes!

Our team will be hard at work getting everything ready for your new and improved banking experience.

Online and mobile banking will remain unavailable, and debit cards will continue operating under temporary offline limits.

Monday at 9:00 AM — Welcome to Your New Banking Experience!

  • Online & Mobile Banking: Services will be restored beginning at 9:00 AM.

  • Debit Cards: All debit cards will return to their normal transaction limits.

  • New Mobile App: Members will need to download our brand-new mobile banking app.

  • Online Banking Registration: All members will need to complete a new registration to access online and mobile banking.

Important: Action Required for All Online & Mobile Banking Members

Beginning Monday at 9:00 AM, you will need to register for our new digital banking platform.

Here's what you'll need to do:

  1. Download our new CityMark mobile banking app from the Apple App Store or Google Play Store.

    1. new Links will be updated on Monday Morning.

  2. Complete the new online banking registration process.

  3. Set up your login credentials.

  4. Start enjoying your new banking experience!

Please note: Your previous mobile banking app and online banking login will no longer provide access to the new system.

We're Here to Help!

We know that getting used to something new can take a little time, and we're committed to helping you through the transition. Our team is working hard to make the switch as smooth as possible, and we'll share helpful information and enrollment guidance to help you get comfortable with our new platform.

If you need assistance, you can reach us by phone, text our usual mobile number, or email support@citymark.org. During launch week, we may experience higher-than-normal call volumes, but we're working to respond to everyone as quickly as possible.

Thank you for being part of the CityMark family. We're so excited to bring you a platform with more features, more flexibility, and more ways to manage your money.

Thank You for Growing With Us!

We understand that temporarily losing access to certain banking services can be inconvenient, and we sincerely appreciate your patience.

Our team is working hard to make this transition as smooth as possible. We're excited about the improvements coming your way and can't wait for you to experience them!

Same CityMark. Same Friendly Faces. A Whole New Banking Experience!